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Getting NPS surveys into Salesforce cleanly

carl_holt_78473

We're working through the in-app survey and volume tripled after launch. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

owen_ng_fe2e3

Honestly auto-theming didn't move renewal rate for us. Zendesk did more.

maya_rourke_718b3

We hit this too. Scoping the in-app survey to our SMB tier first made it manageable.

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