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Is there a way to break out churn by trial users?

cole_webb_729db

Posting this for our SMB tier. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?

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lena_rourke_28cd4

Same setup here. In our case it came down to segments being too broad.

ned_webb_27b43

Honestly session replay didn't move CES for us. Microsoft Teams did more.

nina_boyd_58c98

Worth checking your churn window. Ours was skewed until we narrowed it.

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