We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around CES. Any rules of thumb?
We measure churn weekly now and it's made auto-theming decisions much easier.
Worth checking your CES window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and NPS tanked.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
