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Pulling churn out through the API for our warehouse

tara_soto_550e0

We measured the health score before and after turning on journey alerts. The result surprised us. Anyone seen the same?

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maya_holt_84676

Curious what cadence you landed on. We over-asked and renewal rate tanked.

jack_nair_faa61

Same setup here. In our case it came down to NPS surveys being too broad.

omar_hale_e0dc3

Following. We're about to do the same thing for new onboarding cohorts.

felix_marsh_cdcca

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

nina_sato_97df1

Same setup here. In our case it came down to journey mapping being too broad.

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