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Small win: journey alerts caught a churn risk early

bea_dunn_4bc2e

Trying to get dashboards right for enterprise accounts. The defaults don't quite fit. What did you change?

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dana_soto_07f80

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

nadia_voss_55152

Honestly session replay didn't move CSAT for us. Segment did more.

sofia_soto_4fd56

We measure CSAT weekly now and it's made dashboards decisions much easier.

ruth_rourke_2cb76

Same setup here. In our case it came down to CSAT surveys being too broad.

dana_soto_77f55

Honestly the feedback widget didn't move CSAT for us. Salesforce did more.

lena_akoto_3150e

Curious what cadence you landed on. We over-asked and CES tanked.

elena_hale_98b75

Curious what cadence you landed on. We over-asked and the health score tanked.