Quick one. Since we rolled it out to the support team, our the health score has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
We measure time-to-resolution weekly now and it's made segments decisions much easier.
Have you tried routing it through Segment? Fixed the churn gap for us.
Same setup here. In our case it came down to journey mapping being too broad.
+1. The Zendesk step is where ours kept breaking.
