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Small win: session replay caught a churn risk early

nina_ng_fae1d

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

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carl_frei_b0b99

+1. The Salesforce step is where ours kept breaking.

yuki_rourke_229b4

Spent a week on this. The fix was tying response routing to the account owner field.

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