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How we cut CES reporting from days to minutes

priya_pratt_ab549

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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hana_sato_9d36f

Have you tried routing it through Slack? Fixed the the health score gap for us.

carl_carr_79401

Worth checking your CSAT window. Ours was skewed until we narrowed it.

felix_soto_c7ce4

We hit this too. Scoping CES tracking to enterprise accounts first made it manageable.

nadia_calvi_bd569

Spent a week on this. The fix was tying CES tracking to the account owner field.

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