We're working through session replay and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Curious what cadence you landed on. We over-asked and response rate tanked.
We measure response rate weekly now and it's made segments decisions much easier.
+1. The Marketo step is where ours kept breaking.
Honestly segments didn't move NPS for us. Segment did more.
