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Pulling time-to-resolution out through the API for our warehouse

jack_webb_2da2f

We measured response rate before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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sam_okafor_bf51c

We measure CES weekly now and it's made CES tracking decisions much easier.

liam_pace_f91bf

Spent a week on this. The fix was tying journey mapping to the account owner field.

wade_quinn_c5d99

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

marcus_soto_44a10

Following. We're about to do the same thing for renewals at risk.

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