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SSO question affecting who sees CES tracking

hana_frei_077b1

Posting this for trial users. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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Comments

ravi_reyes_3050f

Honestly segments didn't move renewal rate for us. Snowflake did more.

nina_holt_c3efd

Worth checking your churn window. Ours was skewed until we narrowed it.

felix_marsh_11a68

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.

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