We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?
We measure time-to-resolution weekly now and it's made dashboards decisions much easier.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and response rate tanked.
+1. The Snowflake step is where ours kept breaking.
Following. We're about to do the same thing for trial users.
