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Rate limits when backfilling dashboards via the API?

owen_quinn_549a8

Quick one. Since we moved to a quarterly cadence, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?

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mira_frei_4f983

Honestly session replay didn't move renewal rate for us. Slack did more.

nadia_vance_86850

Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.

ned_holt_0f044

Have you tried routing it through Jira? Fixed the CSAT gap for us.

ned_calvi_e871d

Spent a week on this. The fix was tying segments to the account owner field.

felix_marsh_d3553

Worth checking your CSAT window. Ours was skewed until we narrowed it.

bea_rourke_de6e3

Same setup here. In our case it came down to response routing being too broad.