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Pulling CES out through the API for our warehouse

paul_lund_c5d4a

Trying to get journey alerts right for renewals at risk. The defaults don't quite fit. What did you change?

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carl_akoto_1cbf1

Honestly segments didn't move CES for us. Intercom did more.

carl_marsh_e8f49

Worth checking your NPS window. Ours was skewed until we narrowed it.

theo_hale_05926

Spent a week on this. The fix was tying response routing to the account owner field.

owen_dunn_63c99

Same setup here. In our case it came down to the in-app survey being too broad.

felix_rourke_e8dd1

Spent a week on this. The fix was tying journey alerts to the account owner field.

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