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How we cut churn reporting from days to minutes

owen_nair_4f034

We measured churn before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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kiran_sato_60a78

+1. The HubSpot step is where ours kept breaking.

felix_boyd_db376

Worth checking your response rate window. Ours was skewed until we narrowed it.

cole_calvi_0f6fe

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

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