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Stopping NPS from sliding after we moved to a quarterly cadence?

kiran_boyd_4c598

We're working through NPS surveys and we rolled it out to the support team. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

diego_pace_d6233

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

nadia_trin_8a6a7

Spent a week on this. The fix was tying journey mapping to the account owner field.

aisha_rourke_4df9e

Following. We're about to do the same thing for renewals at risk.

wade_lund_9fff5

+1. The HubSpot step is where ours kept breaking.

ruth_mehta_aae9b

Same setup here. In our case it came down to dashboards being too broad.

bea_carr_6a63b

+1. The Marketo step is where ours kept breaking.

elena_marsh_b6ca6

Worth checking your CES window. Ours was skewed until we narrowed it.