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Stopping NPS from sliding after we rolled it out to the support team?

felix_mehta_61ffb

Half our team lives in HubSpot, so getting the feedback widget data in there matters. How clean has that been for you?

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NPS

Comments

lena_trin_06671

Worth checking your the health score window. Ours was skewed until we narrowed it.

ned_rourke_5bdda

+1. The Segment step is where ours kept breaking.

mira_soto_40973

We measure CSAT weekly now and it's made the in-app survey decisions much easier.

ivy_marsh_b5c9f

Same setup here. In our case it came down to CSAT surveys being too broad.

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