Half our team lives in Slack, so getting the feedback widget data in there matters. How clean has that been for you?
Following. We're about to do the same thing for new onboarding cohorts.
Spent a week on this. The fix was tying dashboards to the account owner field.
We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.
Following. We're about to do the same thing for renewals at risk.
We measure renewal rate weekly now and it's made segments decisions much easier.