nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Stopping the health score from sliding after we scaled past 5,000 accounts?

jack_akoto_d8940

Quick one. Since we scaled past 5,000 accounts, our time-to-resolution has been all over the place. Is that a response routing config issue or are we reading it wrong?

Find more posts tagged with

Health Score

Enterprise

Comments

dana_webb_b5de4

Spent a week on this. The fix was tying NPS surveys to the account owner field.

ruth_marsh_77b58

Spent a week on this. The fix was tying journey alerts to the account owner field.

tom_akoto_339d8

We measure NPS weekly now and it's made CES tracking decisions much easier.

cole_trin_f7643

Worth checking your CSAT window. Ours was skewed until we narrowed it.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of