We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around NPS. Any rules of thumb?
Have you tried routing it through Segment? Fixed the response rate gap for us.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Worth checking your CES window. Ours was skewed until we narrowed it.
We measure CSAT weekly now and it's made the feedback widget decisions much easier.
