We're working through the in-app survey and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Curious what cadence you landed on. We over-asked and the health score tanked.
We hit this too. Scoping response routing to renewals at risk first made it manageable.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
