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How we cut time-to-resolution reporting from days to minutes

sofia_marsh_a4abd

Half our team lives in Intercom, so getting response routing data in there matters. How clean has that been for you?

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lena_pratt_9eb02

Spent a week on this. The fix was tying CES tracking to the account owner field.

bea_nair_1ca01

Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.

ned_webb_d762d

Worth checking your CES window. Ours was skewed until we narrowed it.

dana_trin_ad77b

Spent a week on this. The fix was tying auto-theming to the account owner field.

cole_nair_bb846

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

kiran_sato_ca9ec

Spent a week on this. The fix was tying segments to the account owner field.