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What we shipped with response routing this quarter

ruth_frei_62b57

We're working through the feedback widget and we added a second product line. Curious how others have handled it, especially around the health score. Any rules of thumb?

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lena_nair_b590c

Have you tried routing it through Zendesk? Fixed the CSAT gap for us.

esme_mehta_bcbf6

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

gus_dunn_eda14

Have you tried routing it through Snowflake? Fixed the renewal rate gap for us.

kiran_okafor_e97a9

Curious what cadence you landed on. We over-asked and renewal rate tanked.

yuki_carr_504fa

We measure NPS weekly now and it's made session replay decisions much easier.

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