Posting this for new onboarding cohorts. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?
Spent a week on this. The fix was tying NPS surveys to the account owner field.
We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.
Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.
Following. We're about to do the same thing for our SMB tier.
Honestly segments didn't move time-to-resolution for us. Segment did more.
