Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
+1. The Slack step is where ours kept breaking.
Following. We're about to do the same thing for enterprise accounts.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Honestly response routing didn't move CSAT for us. Microsoft Teams did more.
