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Moved renewal rate with the in-app survey — here's our setup

cole_rourke_0ff51

Quick one. Since we scaled past 5,000 accounts, our churn has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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nina_lund_76558

Spent a week on this. The fix was tying auto-theming to the account owner field.

theo_carr_a1928

Have you tried routing it through Marketo? Fixed the churn gap for us.

zoe_vance_017a3

Honestly segments didn't move churn for us. Salesforce did more.

liam_quinn_ebcf6

We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.

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