Posting this for enterprise accounts. We care most about churn and I'm not sure the feedback widget is the lever. Talk me out of it?
Curious what cadence you landed on. We over-asked and the health score tanked.
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
+1. The Salesforce step is where ours kept breaking.
Spent a week on this. The fix was tying segments to the account owner field.
Following. We're about to do the same thing for trial users.
