Posting this for our SMB tier. We care most about NPS and I'm not sure segments is the lever. Talk me out of it?
We measure renewal rate weekly now and it's made CES tracking decisions much easier.
Following. We're about to do the same thing for enterprise accounts.
+1. The Slack step is where ours kept breaking.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.