We measured response rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
We hit this too. Scoping journey mapping to trial users first made it manageable.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.
+1. The Zendesk step is where ours kept breaking.
Worth checking your NPS window. Ours was skewed until we narrowed it.