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Best way to set up NPS surveys for renewals at risk?

diego_dunn_db71c

Posting this for renewals at risk. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?

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Comments

aisha_carr_135d7

Curious what cadence you landed on. We over-asked and CES tanked.

tom_quinn_da52a

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

diego_trin_3c84b

Worth checking your churn window. Ours was skewed until we narrowed it.

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