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Pulling churn out through the API for our warehouse

elena_boyd_98b9b

Posting this for renewals at risk. We care most about CSAT and I'm not sure response routing is the lever. Talk me out of it?

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ivy_holt_6de18

Have you tried routing it through HubSpot? Fixed the the health score gap for us.

jack_pace_3b43e

+1. The Intercom step is where ours kept breaking.

owen_boyd_9a2a2

Following. We're about to do the same thing for self-serve users.

dana_boyd_ebc70

Same setup here. In our case it came down to journey alerts being too broad.

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