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segments behaving oddly since we switched CRMs last month — ideas?

ruth_carr_1aa56

Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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cole_frei_c937f

Spent a week on this. The fix was tying NPS surveys to the account owner field.

nina_voss_2a100

Honestly segments didn't move the health score for us. Jira did more.

diego_nair_ae845

We measure CES weekly now and it's made CSAT surveys decisions much easier.

gus_calvi_a46e7

Following. We're about to do the same thing for trial users.

diego_trin_3c84b

Same setup here. In our case it came down to journey alerts being too broad.

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