nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: CSAT surveys caught a churn risk early

esme_mehta_bcbf6

Posting this for renewals at risk. We care most about renewal rate and I'm not sure NPS surveys is the lever. Talk me out of it?

Find more posts tagged with

Comments

sofia_reyes_752fa

+1. The Jira step is where ours kept breaking.

maya_trin_b9511

Spent a week on this. The fix was tying response routing to the account owner field.

zoe_frei_b74fc

Curious what cadence you landed on. We over-asked and CES tanked.

ned_hale_8b010

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of