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How we cut time-to-resolution reporting from days to minutes

sofia_pace_f463e

Half our team lives in Jira, so getting auto-theming data in there matters. How clean has that been for you?

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mira_nair_88755

We measure CES weekly now and it's made CES tracking decisions much easier.

lena_holt_f50b6

Honestly segments didn't move CSAT for us. Slack did more.

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