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Slack vs Microsoft Teams for pushing NPS surveys data?

ruth_mehta_aae9b

We measured CES before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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mira_soto_6dc7f

Curious what cadence you landed on. We over-asked and the health score tanked.

mira_lund_e159a

Following. We're about to do the same thing for enterprise accounts.

wade_vance_096e3

Worth checking your the health score window. Ours was skewed until we narrowed it.

priya_boyd_cfabc

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

sam_carr_be225

Worth checking your CES window. Ours was skewed until we narrowed it.

ruth_calvi_c5f96

Spent a week on this. The fix was tying the feedback widget to the account owner field.