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CES tracking behaving oddly since we moved to a quarterly cadence — ideas?

theo_reyes_df739

Posting this for our SMB tier. We care most about NPS and I'm not sure response routing is the lever. Talk me out of it?

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liam_soto_ae78b

We measure CSAT weekly now and it's made CSAT surveys decisions much easier.

felix_rourke_17b64

Following. We're about to do the same thing for new onboarding cohorts.

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