We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
+1. The Jira step is where ours kept breaking.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.
We hit this too. Scoping journey mapping to trial users first made it manageable.
