Trying to get journey mapping right for new onboarding cohorts. The defaults don't quite fit. What did you change?
We measure renewal rate weekly now and it's made CSAT surveys decisions much easier.
Same setup here. In our case it came down to journey alerts being too broad.
+1. The Intercom step is where ours kept breaking.
We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.
Have you tried routing it through Segment? Fixed the renewal rate gap for us.