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Segment integration setup tips for self-serve users?

kiran_akoto_1a40b

Posting this for trial users. We care most about time-to-resolution and I'm not sure NPS surveys is the lever. Talk me out of it?

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ruth_akoto_e3e75

Spent a week on this. The fix was tying session replay to the account owner field.

cole_carr_46700

Have you tried routing it through Segment? Fixed the the health score gap for us.

zoe_quinn_4cbbc

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

nadia_rourke_81362

Same setup here. In our case it came down to the feedback widget being too broad.

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