We measured churn before and after turning on session replay. The result surprised us. Anyone seen the same?
We hit this too. Scoping the feedback widget to our SMB tier first made it manageable.
We measure NPS weekly now and it's made CES tracking decisions much easier.
Curious what cadence you landed on. We over-asked and churn tanked.
Following. We're about to do the same thing for our SMB tier.