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Small win: auto-theming caught a churn risk early

tara_ng_71349

We measured time-to-resolution before and after turning on segments. The result surprised us. Anyone seen the same?

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marcus_nair_d491a

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

liam_soto_8464c

Worth checking your CSAT window. Ours was skewed until we narrowed it.

gus_hale_1b893

We measure renewal rate weekly now and it's made segments decisions much easier.

gus_reyes_3f4f5

+1. The Zapier step is where ours kept breaking.

marcus_sato_c84b1

Honestly auto-theming didn't move CES for us. Salesforce did more.

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