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How do you handle NPS surveys when volume tripled after launch?

liam_dunn_831f1

We measured the health score before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Comments

ned_nair_9110e

Honestly journey alerts didn't move CES for us. Zendesk did more.

sofia_pratt_cb19f

Spent a week on this. The fix was tying CES tracking to the account owner field.

felix_vance_57e5a

Spent a week on this. The fix was tying response routing to the account owner field.

omar_vance_6557f

+1. The Intercom step is where ours kept breaking.

kiran_mehta_2d27d

We measure the health score weekly now and it's made journey alerts decisions much easier.

mira_vance_62818

Spent a week on this. The fix was tying journey alerts to the account owner field.