Posting this for new onboarding cohorts. We care most about the health score and I'm not sure NPS surveys is the lever. Talk me out of it?
Spent a week on this. The fix was tying NPS surveys to the account owner field.
+1. The Jira step is where ours kept breaking.
+1. The Zendesk step is where ours kept breaking.
We measure the health score weekly now and it's made auto-theming decisions much easier.