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Reusable session replay setup we share with new CSMs

aisha_hale_f08d4

We're working through session replay and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

yuki_dunn_ebc7a

Worth checking your churn window. Ours was skewed until we narrowed it.

liam_hale_ab7ae

Worth checking your the health score window. Ours was skewed until we narrowed it.

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