Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
Have you tried routing it through Zendesk? Fixed the CES gap for us.
Have you tried routing it through HubSpot? Fixed the NPS gap for us.
+1. The Zendesk step is where ours kept breaking.
Honestly session replay didn't move NPS for us. Zendesk did more.