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Template: closing the loop on trial users in 24h

liam_boyd_a7a80

We measured response rate before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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nina_sato_1616a

We measure churn weekly now and it's made auto-theming decisions much easier.

ned_akoto_6acd3

Same setup here. In our case it came down to dashboards being too broad.

nina_trin_c14a0

Same setup here. In our case it came down to CES tracking being too broad.

esme_rourke_44a86

Have you tried routing it through Slack? Fixed the churn gap for us.

jack_carr_95990

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

esme_rourke_079d9

Honestly dashboards didn't move churn for us. Snowflake did more.

tara_voss_4cded

Have you tried routing it through Snowflake? Fixed the the health score gap for us.

cole_lund_14c5d

Curious what cadence you landed on. We over-asked and CES tanked.