We're working through segments and we rolled it out to the support team. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Following. We're about to do the same thing for new onboarding cohorts.
We measure CES weekly now and it's made NPS surveys decisions much easier.
