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What worked for us setting up auto-theming

carl_marsh_026d1

We measured the health score before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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liam_hale_8a2b5

Same setup here. In our case it came down to segments being too broad.

kiran_mehta_2d27d

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

owen_frei_3debf

Spent a week on this. The fix was tying journey mapping to the account owner field.

ivy_nair_bbb9b

Worth checking your churn window. Ours was skewed until we narrowed it.

nadia_akoto_07f98

Have you tried routing it through Microsoft Teams? Fixed the CSAT gap for us.

sam_rourke_831d7

Curious what cadence you landed on. We over-asked and the health score tanked.