Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and CSAT tanked.
+1. The Salesforce step is where ours kept breaking.
Same setup here. In our case it came down to journey alerts being too broad.
Following. We're about to do the same thing for trial users.
Curious what cadence you landed on. We over-asked and the health score tanked.
Worth checking your NPS window. Ours was skewed until we narrowed it.