Trying to get the in-app survey right for self-serve users. The defaults don't quite fit. What did you change?
Following. We're about to do the same thing for trial users.
Curious what cadence you landed on. We over-asked and CES tanked.
Honestly journey alerts didn't move churn for us. Zendesk did more.
Honestly the in-app survey didn't move response rate for us. Salesforce did more.